Returns & Refunds
The short version: you have 30 days from delivery to send unused items back for a refund. Tell us first, so the parcel comes back to the right place.
The return window
You can return most items within 30 calendar days of delivery. The window starts on the day the carrier marks the parcel delivered, not the day you ordered.
Condition we need it back in
- Unused and in a resaleable state, with the original packaging and any inserts.
- Complete — sets must come back with every piece, including the small ones.
- Clean. Items returned dusty, stained or smelling of smoke may be refused or refunded at a reduced amount.
What we cannot accept
- Items returned after the 30-day window without prior agreement.
- Used or assembled items that cannot be resold as new.
- Items damaged after delivery.
- Clearance or final-sale items, where the listing says so in writing.
How to start a return
Email Mail us at gzkunman1@outlook.com. before sending anything, with your order number and which items you are returning. We will reply with the return address and a reference to write on the parcel. Please do not send a parcel back without contacting us first — unannounced returns are difficult to match to an order and slow the refund down.
Who pays return shipping
You pay return shipping unless the item was faulty, damaged in transit, or not what you ordered — in those cases we cover it or refund the postage you paid. Original delivery charges are refunded when the whole order is returned; for a partial return, delivery charges are not refunded.
Refunds
We refund within 5 business days of the returned parcel arriving and passing inspection, to the original payment method. Your bank or card issuer may take a further 3–10 business days to show it. If it has not appeared after that, Mail us at gzkunman1@outlook.com. and we will chase it.
Damaged, defective or wrong item
Check the parcel when it arrives. If something is broken, missing or simply not what you ordered, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or refund in full, including any postage — you do not need to return the damaged item unless we ask.
Exchanges
We do not run a separate exchange process. Return the item for a refund and place a new order for what you want. That way you are not waiting on the refund before the replacement ships.
Your statutory rights
Nothing in this policy removes rights you have under the consumer law of your own country, including rights to a remedy for goods that are faulty, not as described, or not fit for purpose. Where those rights are stronger than this policy, they win.
Contact
Returns, damage reports and refund questions: Mail us at gzkunman1@outlook.com.
Last updated: 13 October 2026.